Overview
This Privacy Policy explains how Monark School (“we”, “us”, “our”) collects and processes personal information when you visit our website, enquire about admissions, or interact with our services. We aim to handle personal data responsibly and in line with applicable Kenyan data protection requirements.
Effective date: April 20, 2026
What we collect
Personal information
We may collect information you provide directly, such as when you submit an enquiry, request a visit, apply for admission, or contact us.
This can include names, phone numbers, email addresses, learner grade level, messages you send us, and any other details you choose to share. We may also collect limited technical information (such as IP address, device/browser details, and pages visited) to help keep our site secure and improve performance.
How we use information
We use personal information for school operations and to respond to your requests. Examples include:
Responding to enquiries
To reply to messages, calls, and form submissions and provide requested information about admissions, fees, programs, and visits.
Admissions and enrolment
To process applications, communicate about next steps, and maintain records related to enrolment.
School communications
To share important updates with families and prospective families (for example, visit confirmations or requested information).
Safety and security
To protect our website, prevent fraud, and maintain the security of our systems.
Service improvement
To understand how our website is used so we can improve content, usability, and accessibility.
Legal and compliance
To meet legal obligations and respond to lawful requests where required.
Sharing and disclosure
We do not sell personal information. We may share information with trusted service providers who help us operate our website or communications (for example, email or hosting providers), and only as needed to provide services to you. We may also disclose information if required by law or to protect the rights, safety, and security of our school community.
Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet administrative, legal, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your choices and rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing. To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.
Children’s privacy
Monark School serves learners and communicates with parents/guardians. Where information relates to a child, we expect it to be provided by a parent/guardian or with appropriate authorization. If you believe a child’s information has been submitted to us in error, please contact us so we can address it.
Cookies and analytics
Our website may use cookies or similar technologies to enable core functionality and understand site usage. For more details, please see our Cookie Policy.
Security
We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
International transfers
Some service providers may process information outside Kenya. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.